Computer Support Specialists

• Assist with the review of the technical specifications for the current database and for the database being developed
• Provide technical support and problem solving to help internal and external users
• Prepare and deliver basic training on accessing, entering data, and running reports
• Answer questions or resolve computer problems for staff
• Provide support with computer hardware and software
• Assist in development of training programs and materials about use of data
• Other duties as assigned.

• Advanced computer and software skills.
• Proficiency in Microsoft Office 365 software package with an emphasis on Access, Excel, and Word.
• Excellent written and oral communication skills.
• Excellent organizational skills.
• Excellent customer service skills.
• Ability to use office machines including multiphone line, copier, fax/scanner.
• Ability to correspond with stakeholders by both phone and email.
• Ability to handle a high volume of work in a fast-paced office environment and to meet deadlines.
• Ability to both collaborate and work independently.
• Ability to organize work and document progress of projects through to completion.
• Ability to multi-task and adjust priorities as directed by management.

Additional skills preferred:
Knowledge of public health programs.