Medical Secretary

Administrative Support

• Answer and direct phone calls, emails, and patient inquiries in a professional manner.

• Greet and assist patients and visitors at the reception desk.

• Prepare, edit, and format correspondence, reports, and medical documents.

Scheduling & Records

• Schedule patient appointments, medical tests, and follow-ups.

• Maintain and update patient records in electronic health record (EHR) systems.

• File, retrieve, and manage medical documents securely and in compliance with HIPAA and confidentiality regulations.

Billing & Insurance

• Process patient billing, invoices, and receipts.

• Verify insurance information and handle pre-authorizations.

• Liaise with insurance providers regarding claims and coverage questions.

Office Operations

• Order and maintain office and medical supplies.

• Coordinate physician calendars, meetings, and travel if required.

• Ensure compliance with hospital or clinic policies and healthcare regulations.

Proven experience as a secretary, administrative assistant, or in a medical office role.

Knowledge of medical terminology and healthcare office procedures.

Proficiency in Microsoft Office Suite and electronic medical records (EMR) systems.

Strong organizational skills with attention to detail.

Excellent written and verbal communication skills.

Ability to maintain patient confidentiality and handle sensitive information.